🌿 Harmony Gate – Cancellation & Privacy Policy

Last updated: October 2025
Governed by the laws of Victoria, Australia

🌸 Introduction

At Harmony Gate, we honour your time, energy, and commitment to personal healing.
Our policies are designed to be fair, transparent, and compassionate — balancing respect for our clients’ needs with the preparation and time required to deliver professional, high-quality sessions.

By booking any session, class, or workshop, you acknowledge that you have read and agreed to the following terms and conditions.

💫 Pricing and Payment

• All prices are listed in Australian Dollars (AUD) and include GST, unless otherwise stated.
  
  

• Harmony Gate uses secure, external systems for online bookings and payments.
  
  

• Payments made through these systems are subject to their own terms and privacy policies.
  
  

🌼 Refunds and Transfers

Harmony Gate does not generally offer refunds for change of mind, illness, or non-attendance, as significant preparation and time are reserved for each client.

However, we understand that life can bring unexpected challenges.
If you experience illness, emergency, or compassionate circumstances, please contact us as soon as possible — we will review your situation with understanding and may offer a reschedule, credit, or partial refund at our discretion.

For workshops and events:

• You may transfer your booking to another person by notifying us at least 2 hours before the start time.
  
  

• Hypnotherapy or private healing sessions are non-transferable, as they are tailored to the individual.
  
  

🕊️ Rescheduling Policy

We appreciate advance notice for any changes so that your reserved time can be offered to others in need.

• You may reschedule your appointment once only with at least 24 hours’ notice.
  
  

• Rescheduling is subject to availability.
  
  

• If you cancel within 24 hours or have already rescheduled once, your session fee will be forfeited.
  
  

• In cases of medical or compassionate circumstances, Harmony Gate may, at its discretion, allow a later reschedule or credit.
  
  

🌙 Cancellations

Harmony Gate will issue a full refund or credit only if:

• We are unable to provide the service due to unforeseen circumstances (e.g. practitioner illness, venue issue, or technical disruption), or
  
  

• The cancellation is initiated by Harmony Gate.
  
  

If you need to cancel:

• Please provide at least 24 hours’ notice to avoid being charged the full session rate.
  
  

• Late cancellations or no-shows will be charged in full, except in compassionate cases at our discretion.
  
  

• Refunds, when approved, will be processed via your original payment method within 7 business days.
  
  

🌻 Punctuality and Attendance

To maintain a calm and uninterrupted experience:

• Please arrive 10–15 minutes early for in-person sessions, or log in 5 minutes early for online sessions.
  
  

• Late arrivals of more than 10 minutes may not be permitted to join, to protect the focus and energy of the group.
  
  

• Missed sessions due to lateness are considered a no-show and are non-refundable.
  
  

💳 Payment and Fees

• Clients are responsible for any bank or third-party transaction fees.
  
  

• If a payment is declined or reversed, any associated costs will be the client’s responsibility.
  
  

• Harmony Gate reserves the right to pass on fees related to failed or disputed transactions.
  
  

🌿 Participation and Conduct

We cultivate a safe, respectful, and supportive space for all.

Please:

• Treat all facilitators and participants with kindness, respect, and presence.
  
  

• Follow any safety or participation guidelines offered by your facilitator.
  
  

• Inform us before your session of any injuries, pregnancy, or medical or psychological concerns.
  
  

Harmony Gate reserves the right to refuse participation if a facilitator reasonably believes it is unsafe or inappropriate for your current condition.

💖 Health and Safety

Your well-being is our highest priority.
We encourage you to consult your doctor or healthcare provider before starting any new healing or mindfulness practice.

By participating, you confirm that:

• You are in reasonable physical and mental health; and
  
  

• You accept responsibility for your participation and safety.
  
  

If you feel unwell or uncomfortable during a session, please pause and notify your facilitator immediately.

Important for Sound Healing:
Please do not participate if you have had recent surgery, metal implants, or a pacemaker, unless approved by your doctor. Sound vibration can interfere with surgical recovery and implanted devices.

🔐 Privacy Policy

Harmony Gate complies with the Privacy Act 1988 (Cth) and the Health Records Act 2001 (VIC).

We respect your privacy and are committed to safeguarding your personal and health information.

Information We Collect

We collect only the information necessary to deliver your session or communicate with you effectively, such as your:

• Contact details
  
  

• Health information relevant to your session
  
  

• Booking and payment details
  
  

How We Use Your Information

Your information is used only for:

• Providing services you request
  
  

• Client communication and scheduling
  
  

• Record-keeping and legal compliance
  
  

How We Protect Your Information

• All personal and session records are stored securely.
  
  

• Only authorised Harmony Gate staff may access client information.
  
  

• We never sell or share your information with third parties without your consent, except where required by law.
  
  

Your Rights

You may:

• Request access to your personal records
  
  

• Request correction of inaccurate information
  
  

• Withdraw consent for communications at any time
  
  

To make a privacy enquiry, please contact us directly at:
📧 info@harmonygate.com.au

⚖️ Legal Terms

• These terms are governed by the laws of Victoria, Australia.
  
  

• If any clause is found unenforceable, the remainder of the agreement remains valid.
  
  

• Harmony Gate is not liable for delays or cancellations caused by circumstances beyond its control.
  
  

• While every service is provided with care and professionalism, specific outcomes cannot be guaranteed.
  
  

We encourage open, respectful dialogue for any concerns.
In the unlikely event of a dispute, we will first seek to resolve the matter in good faith before taking further steps.

🌷 Final Note

By booking or participating in any Harmony Gate service, you:

• Acknowledge that you have read, understood, and agreed to these policies; and
  
  

• Commit to your own health, well-being, and mindful participation in all sessions.
  
  

We appreciate your cooperation, understanding, and respect — and we look forward to sharing a peaceful, healing experience with you.